Introduction and Scope

At Urban Chop House, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, urbanchophouse.com, or use our services.

Information Collection Practices

We collect information from you when you visit our site, place an order, subscribe to our newsletter, or interact with us in any way. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, mailing address.
• Payment Information: Credit card details and other financial information necessary to process your orders.
• Usage Data: Information on how you use our website, such as your IP address, browser type, pages visited, and time spent on the site.

How Data is Used and Processed

We may use the information we collect from you for various purposes, including:

• To process and fulfill your orders.
• To improve our website and services.
• To communicate with you, including sending you updates and marketing materials (if you have opted in).
• To analyze usage patterns and enhance user experience.

Data Security Measures

We take the security of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal information:

• Encryption of sensitive information transmitted online.
• Regular security assessments and updates to our systems.
• Restricted access to personal information only to those employees who require it for their job functions.

User Rights

As a user, you have the right to:

• Access your personal information that we hold.
• Request correction of any inaccurate personal data.
• Request deletion of your personal data under certain circumstances.

If you wish to exercise any of these rights, please contact us using the information provided below.

Third-Party Services and Cookies

We may use third-party services and cookies to enhance your experience on our site. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

We may also partner with third-party vendors to perform services such as payment processing and email marketing, which may require them to access your information.

How to Contact Us for Privacy Inquiries

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Privacy Email: [email protected]
• Phone: +1 (312) 468-2903
• Mailing Address: 723 South State Street, Chicago, IL 60605

California Residents (CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). To exercise CPRA rights, contact [email protected].

Last Updated

This Privacy Policy was last updated on July 4, 2026. We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.